AtollPrivacy policy
In short: Atoll has no accounts, doesn't track what you do and doesn't send your servers, passwords, keys or terminal contents to our servers. We process the few data strictly needed to sell you licenses, activate them on your Macs, answer your messages and keep the website running.
Controller
[RAZÓN SOCIAL, p. ej. Proxauto, S.L.], tax ID [NIF/CIF], registered office at [Domicilio social completo]. Privacy contact: hello@atollssh.com.
What we process, why and on what basis
| When | Data | Purpose | Legal basis | How long |
|---|---|---|---|---|
| Atoll Pro purchases | Name, email, amount and purchase identifier (card details are only seen by Stripe) | Issue and manage your license, refunds, customer support | Contract | While the license exists, plus statutory tax and commercial periods (up to 6 years) |
| License activation | License identifier, an anonymous identifier for each Mac (a one-way hash, not the serial number), the Mac's name and activation dates | Enforce the number of Macs in the license and let you see and free your Macs | Contract | While the license exists |
| Contact form and email | Name, email, company (optional), number of Macs, topic and message | Reply to you | Your consent when sending it; legitimate interest in answering enquiries | Until the enquiry is resolved, at most 2 years |
| "Report a Problem" in the app | Your message, optional email and, if you tick it, technical information you see before sending (Atoll and macOS versions, Mac model, language, plan, counts and crash reports without your user name) | Investigate and fix the problem | Your consent | Until resolved, at most 1 year |
| Website visits, downloads and update checks | IP address, date, page or file requested and browser (server logs) | Security, preventing abuse and diagnosing failures | Legitimate interest | Rotated automatically; usually under 30 days |
We use no cookies and no analytics, advertising or tracking tools, neither on the website nor in the app. We don't sell data or build profiles.
What stays on your Mac
Your servers (~/.ssh/config), passwords (macOS Keychain), keys, snippets, history, recordings and the rest of Atoll's data are stored on your Mac. If you turn on sync, they travel end-to-end encrypted through your own iCloud: we have no access. If you use the AI assistant, the text you send goes directly to the provider you choose (with your own key) and is governed by its privacy policy.
Providers that process data on our behalf
- Hetzner Online GmbH (Germany): hosting of the website, licenses and messages.
- Stripe (Stripe Payments Europe Ltd., Ireland, and its group companies): payments, as merchant of record, under its own privacy policy.
- Resend: sending notifications of contact-form messages to our mailbox.
- ImprovMX: forwarding email sent to hello@atollssh.com to our mailbox.
Some of these providers may process data outside the European Economic Area (for example in the United States). In that case the transfer relies on the EU-U.S. Data Privacy Framework or on standard contractual clauses approved by the European Commission.
Your rights
You can request access, rectification, erasure, objection, restriction and portability of your data, and withdraw consent at any time, by writing to hello@atollssh.com. If you think we haven't handled your request properly, you can complain to the Spanish Data Protection Agency (aepd.es) or the authority in your country.
Changes
If we change this policy, we'll publish the new version here with its date and, if the change is significant, say so on the website or in the app.